Position title
Technical Writer Intern
Description

A Technical Writer creates documentation and education materials to boost user experience on a digital platform. Such documentation may come in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations.

Responsibilities
  • Work with product managers, product marketing, and engineers to produce and maintain world-class documentation.
  • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
  • Gather customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency in training documentation across [redacted].
  • Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.
Qualifications
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
  • Certification through the Society for Technical Communicators
  • Experience using XML tools to create documentation
Skills
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Job Benefits
  • Task Based SCRUM Agile Schedule
  • Internet Package for Work From Home
  • Daily Transport
Contacts
Employment Type
Full Time
Beginning of employment
January 2021
Duration of employment
1 Year
Industry
Human Capital
Job Location
Cijawura Hilir No. 57, 40287, Bandung, West Java, Indonesia
Remote work from: Indonesia
Working Hours
08.00 - 16.00
Date posted
30/11/2020
Valid through
31/12/2020
PDF Export

Offer ended on 31/12/2020

Position: Technical Writer Intern

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